Privacy Policy

Information We Collect

Information You Provide

Vein Center Doctor collects personal information that you voluntarily submit through our website or during office visits, including:

• Full name, date of birth, and contact information (phone number, email address, mailing address)
• Insurance information and billing details
• Medical history, symptoms, treatment records, and diagnostic imaging results
• Appointment scheduling preferences
• Information submitted through contact forms, online chat, or phone inquiries

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on each page, and referring URLs
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

Vein Center Doctor uses collected information for the following purposes:

• Patient Care: Scheduling appointments, providing medical treatment, managing medical records, and coordinating care across our locations
• Communication: Sending appointment reminders, treatment follow-ups, and responding to your inquiries
• Billing and Insurance: Processing payments, submitting insurance claims, and managing accounts
• Website Improvement: Analyzing site usage to improve functionality, content, and user experience
• Legal Compliance: Meeting obligations under HIPAA, state healthcare regulations, and other applicable laws

HIPAA Compliance

Vein Center Doctor is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information (PHI) is handled in accordance with HIPAA Privacy, Security, and Breach Notification Rules.

You have the right to request a copy of our Notice of Privacy Practices, which provides detailed information about how your medical information may be used and disclosed.

Information Sharing and Disclosure

Vein Center Doctor does not sell your personal information. We may share your information in the following circumstances:

• Healthcare Operations: With referring physicians, laboratories, and other healthcare providers involved in your care
• Insurance and Billing: With your insurance carrier to process claims and verify coverage
• Service Providers: With third-party vendors who perform services on our behalf (website hosting, appointment scheduling software, payment processing) under contractual obligations to protect your data
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide core functionality, remember your preferences, and analyze site traffic.

• Essential Cookies: Required for website operation (session management, security)
• Analytics Cookies: Help us understand how visitors use our site (page views, navigation patterns)
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness

Third-Party Analytics and Tag Management

Vein Center Doctor uses the following third-party services to collect and analyze website usage data:

• Google Analytics 4 (GA4): Tracks aggregated, anonymized visitor behavior to help us improve site content and performance. Data is processed by Google in accordance with the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Google Tag Manager: Manages and deploys tracking tags on our website. Google Tag Manager itself does not collect personal information; it loads other tags such as GA4. Data handling is governed by the Google Privacy Policy.
• Microsoft Clarity: Captures anonymized session recordings, heatmaps, and aggregate user behavior to help us identify usability issues. Data is processed by Microsoft in accordance with the Microsoft Privacy Statement. Clarity does not knowingly capture sensitive personal or health information entered into forms.

You can manage cookie preferences through your browser settings, including blocking or deleting cookies and disabling third-party tracking. Disabling certain cookies may limit website functionality.

Data Security

Vein Center Doctor implements administrative, technical, and physical safeguards to protect your personal and health information, including:

• Encrypted data transmission (SSL/TLS) for all web forms
• Access controls limiting employee access to patient data on a need-to-know basis
• Regular security assessments and staff training on data handling procedures
• Secure storage of electronic and physical records

Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Restriction: Request that we limit how we use your information
• Portability: Request your information in a portable format
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, contact us using the information provided below.

Children's Privacy

Vein Center Doctor does not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete that information.

Changes to This Policy

Vein Center Doctor may update this privacy policy to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, contact Vein Center Doctor:

• Website: veincenterdoctor.com
• Email: [email protected]
• Phone: Contact any of our 12 office locations
• Mail: Vein Center Doctor, Attention: Privacy Officer